At yes55, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect from you, how we use it, who we share it with, how long we keep it, and what rights you have with respect to your data. Please read this policy carefully before registering or using the yes55 platform.
1.1 This Privacy Policy is issued by the operator of the yes55 gaming platform ("yes55", "we", "us", "our"), accessible at yes55.co. yes55 acts as the data controller in respect of the personal data of its registered members and platform visitors.
1.2 yes55 is committed to protecting the privacy of all individuals whose personal data it processes. This policy describes our practices in relation to the collection, use, storage, disclosure, and deletion of personal data in connection with the yes55 platform and associated services.
1.3 For the purposes of this policy, "personal data" means any information relating to an identified or identifiable natural person, including names, identification numbers, contact details, financial information, and online identifiers such as IP addresses and device identifiers.
2.1 This Privacy Policy applies to all personal data processed by yes55 in connection with: (a) registration and maintenance of a yes55 member account; (b) use of any game, service, or feature on the yes55 platform; (c) financial transactions conducted through yes55; (d) communications between you and yes55 support or marketing teams; and (e) visits to yes55.co, including by non-registered users.
2.2 This policy does not apply to third-party websites, payment processors, or game providers that you may access via the yes55 platform. Those parties operate under their own privacy policies, and yes55 accepts no responsibility for their data practices.
yes55 collects the following categories of personal data from members and platform users:
yes55 collects personal data through the following means:
yes55 processes your personal data for the following purposes and on the following legal bases:
6.1 yes55.co uses cookies and similar technologies (including local storage and session tokens) to operate core platform functions such as maintaining your logged-in session, storing language and display preferences, and enabling secure payment flows.
6.2 yes55 also uses analytical cookies to understand aggregate usage patterns — for example, which games are most accessed and which pages generate the most support enquiries — in order to improve the platform. These analytical cookies do not identify you personally on a standalone basis.
6.3 yes55 does not use third-party advertising or social media tracking pixels on yes55.co. You will not be tracked by yes55 across other websites for advertising purposes.
6.4 You may manage cookie preferences through your browser settings. Disabling essential cookies may impair platform functionality, including your ability to log in and access your account.
7.1 yes55 does not sell or rent your personal data to any third party. yes55 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
7.2 All third-party service providers engaged by yes55 are contractually required to process personal data only as instructed by yes55 and to maintain appropriate security standards.
8.1 yes55 primarily stores member data on servers located in Asia-Pacific data centre regions. In some cases, data may be processed by service providers operating in other regions.
8.2 Where personal data is transferred outside the jurisdiction of yes55's primary data storage location, yes55 ensures that appropriate safeguards are in place — including contractual data processing agreements — to protect your data to a standard equivalent to that applied within yes55's principal jurisdiction.
9.1 yes55 retains personal data for as long as your account is active and for a period thereafter as required by applicable law and gaming authority licensing obligations — typically a minimum of five years from the date of account closure for financial and KYC records, in accordance with standard AML retention requirements.
9.2 Communication records and support transcripts are retained for a period of three years from the date of the interaction, or longer if the interaction relates to an ongoing dispute or investigation.
9.3 Technical and analytical data is retained in aggregated or anonymised form for platform improvement purposes after the deletion of the underlying personal data.
9.4 Where yes55 no longer has a lawful basis to retain your personal data and no mandatory retention period applies, it will be securely deleted or anonymised.
10.1 yes55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, one-way cryptographic hashing for stored passwords, role-based access controls limiting staff access to personal data, and regular security monitoring and vulnerability assessments.
10.2 Notwithstanding the above, no internet-based platform can guarantee absolute security. If yes55 becomes aware of a data breach that is likely to result in a high risk to members' rights and freedoms, we will notify affected members and relevant authorities in accordance with applicable legal requirements.
10.3 You are responsible for maintaining the confidentiality of your yes55 account credentials. If you suspect that your account has been accessed without your authorisation, you should contact yes55 support immediately.
Subject to applicable law, you have the following rights with respect to your personal data held by yes55:
You may request a copy of the personal data yes55 holds about you.
You may request correction of inaccurate or incomplete personal data.
You may request deletion of your personal data where yes55 no longer has a lawful basis to retain it, subject to mandatory retention obligations.
You may request that yes55 restricts the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
Where processing is based on your consent or on a contract, you may request your personal data in a structured, machine-readable format.
You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, yes55 will cease processing your data for that purpose immediately.
To exercise any of these rights, contact yes55 support at [email protected]. yes55 will respond to all verifiable data rights requests within 30 days. We may need to verify your identity before processing certain requests.
12.1 yes55 is strictly restricted to individuals aged 21 and above. 21+ yes55 does not knowingly collect personal data from individuals under this age. If yes55 becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated account closed.
12.2 If you believe that a minor has registered on yes55, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
13.1 yes55 reserves the right to update this Privacy Policy at any time. Changes will be published on this page with a revised effective date. Where changes are material, yes55 will notify registered members via their registered email address or via an in-platform notification.
13.2 Your continued use of the yes55 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the updated policy, you should discontinue use of the platform and contact yes55 support to close your account.
For any privacy-related enquiries, data rights requests, or concerns regarding how yes55 handles your personal data, please contact our support team:
Email: [email protected]
Support is available 24 hours a day, 7 days a week via live chat and email. For formal data rights requests, email is the preferred contact channel as it provides a written record of your request.
The yes55 support team is available 24/7 to assist with any privacy enquiries or data rights requests. You can also review your account settings to manage your communication preferences and responsible gaming tools.
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